Forum Discussion
Solved
Two onedrive for business file explorer "Onedrive - companyname" entries
Hi Everyone, I have a user with two "OneDrive - CompanyName" entries in their file Explorer after installing the onedrive.exe downloaded from Microsoft last week. [see the attached image] Eac...
Many thanks for your quick replies and help.
It turned out that for some reason (I don't know why) when OneDrive.exe was installed it didn't take over groove.exe as normally happens. Both ended up running in parallel synchronizing the same folder.
What worked for this user was:
If a user has 2 OneDrive for business entries in the left hand side of File explorer. One with 2 clouds (groove.exe) and one with one clouds (onedrive.exe) then to resolve this I did the following:
Both groove.exe and onedrive.exe were in the startup area. I removed groove from startup, I unsynched groove.exe from the Onedrive folder it and onedrive.exe were pointing to. I stopped groove. When the user rebooted, file explorer only showed onedrive a single time with the onedrive.exe icon.
Hope is that when kass reboots groove won't start up again.
Dorje-McKinnon First check how many accounts they have in your tenant. ( Go to OneDrive client app - Settings: Accounts). It may be that they have multiple email addresses and each of these is giving them separate OneDrive accounts in your tenant. I have a staff + test account that manifests like this.
However the two different cloud icons seen suggests that they have multiple versions of OneDrive client running. Suggest you check their Windows builds and clean-up the installation.
