Restore deleted files for frozen account

Copper Contributor

I got the below message on Apr 29th 2019, I completely did not care that, now I am seeing no files and documents at all, Is this possible to restore the files where the date on the below mentioned date. I am ready to subscribe it, please do the needful. it contains important documents and photos


Your xxx account is 1.99 GB over your storage limit of 5 GB.
Your account will be frozen on or after May 13, 2019 and you will not be able to view or edit your files. You can no longer add or sync new documents or photos. Changes made to existing OneDrive files will not save or sync between devices or


4 Replies
Did you find a resolution to this problem? I am in the same situation
Did anyone in tech support state why you couldn't get your files back?

a mí también me ha pasado lo mismo, ¿cómo se pueden recuperar todos los archivos que se han perdido?, ayuda por favor.