"Incompatible Office Products" error message rears ugly head again

Copper Contributor

We're having some end-users get the annoying ODfB pop-up saying "Sorry, we can't perform this action. Incompatible Office products are installed on your machine..."  This was an issue with a patch last year, but it has cropped up again. I can't seem to find what patch may be applied, and of course I hate to undo patches as a workaraound. The affected Office installs have Office 2016 Pro Plus (msi) installed, not the Office 365 ProPlus click-to-run. Does anyone know what might be causing this?



Erik Coleman

University of Illinois at Urbana-Champaign

2 Replies

Are you using the next gen sync client or groove?

It appears I'm running the Groove.exe, based on its existence in the Office16 folder. I renamed it and the prompts went away, but it's been rendered completely inoperable.  For reference, I am running the MSI version of Office 2016 Pro Plus (not click-to-run) since I also need to run Visio 2016.  Is there a way to manually install the other one?