Forum Discussion

Copper Contributor

Jul 15, 2016

"Incompatible Office Products" error message rears ugly head again

We're having some end-users get the annoying ODfB pop-up saying "Sorry, we can't perform this action. Incompatible Office products are installed on your machine..." This was an issue with a patch la...

omarshahine

Microsoft

Jul 16, 2016

Are you using the next gen sync client or groove?

Erik Coleman

Copper Contributor

Jul 18, 2016

It appears I'm running the Groove.exe, based on its existence in the Office16 folder. I renamed it and the prompts went away, but it's been rendered completely inoperable. For reference, I am running the MSI version of Office 2016 Pro Plus (not click-to-run) since I also need to run Visio 2016. Is there a way to manually install the other one?

Thanks!

-Erik