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lpham's avatar
lpham
Brass Contributor
Nov 20, 2019

OneDrive - Missing "Backup" tab under Settings

A few machines are showing up missing the Backup tab under settings.  We see Settings, Account, Network, Office, and About, but the Backup tab is missing.  Syncing still seems to be working and every...
OneDrive for Business
Storage
Sync
Ricardo Viana's avatar
Ricardo Viana
Steel Contributor
Nov 20, 2019
Check the client version, it might be outdated.
  • lpham's avatar
    lpham
    Brass Contributor
    Nov 20, 2019

    Ricardo Viana we tried updating to the current production version, 19.174.0902.0013, but still no good.

     

    thanks,

     

    • Ricardo Viana's avatar
      Ricardo Viana
      Steel Contributor
      Nov 20, 2019
      then it might be a GPO, check if you have this key.

      \HKEY_CURRENT_USER\Software\Microsoft\OneDrive\EnableMove=1
      • lpham's avatar
        lpham
        Brass Contributor
        Nov 20, 2019

        Ricardo Viana  EnableMove is set to 1 on the machine.   

         

        After digging around we think we found the issue.  Our firewall team blocked MSN.com and also g.live.com.  On newly imaged machines, OneDrive cannot complete the update/setup.

         

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