Forum Discussion
Office Groups not visible in OneDrive for Business Web Client
Hi,
I currently have one users that doesn't see some (not all) Office 365 Groups in their OneDrive for Business Web Client. The same hidden groups are all visible and accessible in all other services (owa, planner, sharepoint).
It's not a browser issue, we've tried switching. I've also tried removing and readding to the affected groups. Still nothing. The users is even an owner on some of the affected groups.
Anyone have some clue?
20 Replies
- Same response here. I was looking to find a way to resolve for some users. They are following and removed and checked again.
This is still an issue for some of my users. User is part of group, is following, has been removed and re-added but the groups doesn't show in their onedrive without switching to classic onedrive. Whats up???
Also bump on the requests to have them follow automatically. Not only is it sill that this can't be set as a default, the amount of clicks that it takes to get there is crazy.
- This is a really poor user experience and leads to many support calls. OneDrive is supposed to provide a simple experience but when the group isn't there at all and requires the user to either go to Classic OneDrive or into SharePoint to fix it then the "new experience" is a failure.
Chad below had the right instructions, but I had to explore to find out how to make the group appear:
1. Go to the group's page you'd like to have appear in OneDrive
2. Click Files at the top of the group
3. At the far right of the page, click Browse Library
4. In the page that opens, there's a star in the top right of the page that will likely say Not Following; click it to follow the group
It should now appear on OneDrive. The same steps can be taken to remove groups that are appearing in OneDrive that you do not want to see; instead of clicking Not Following you will click Follow (to unfollow the group). This does not remove you grom the group, it just removes the group from your sidebar in OneDrive.
This is becoming frustrating for our end-users. None of them seem to understand that they need to perform the procedure to "Follow" an Office 365 group (which they're already a member of) before they can see it appear as a destination for copying files from their personal OneDrive libraries.
Is there any way to administratively configure an Office 365 group so that all members are automatically "Following" it by default? I know there isn't anything in the UI, but is there an attribute which can be modified via PowerShell?
If not, could the developers add this capability? This would greatly streamline the user experience and reduce the number of support calls related to this.
Thank you!
I had a call with MS support a few month back, when I first started to experience this. According to Microsoft this is not a bug, but a feature and it seems that there is no other way than asking the users to click on "follow" :-(.
- That solved it for me, thank you!
The group is now showing up correctly under the affected user.
I was also able to get to the group page by going to OneDrive and then clicking 'Return to Classic OneDrive' in the bottom left.
- Some of my groups weren't showing. If you go into SharePoint, search for the group, then follow group in the top-right, they will show up in OneDrive.
- I had to jump through 30 hoops to just get the ability to hit the "like" button - thank you so much for this suggestion. I have been trying to figure this out for hours and your suggestion worked immediately. Thank you!!
I am seeing the same thing. If I click on Return to classic onedrive I see all the groups.
- Strange, I can confirm I'm seeing Groups in OneDrive in the usual way
