Mac (Mac book air) OneDrive client 17.3.6798 not syncing some team site libraries

Brass Contributor


One of my user is having issues syncing some particular team site document libraries on MAC. We installed latest OneDrive cleint-Mar (17.3.6798) on Mac.

We were able to sync all files in OneDrive and 2 other team site libraries. But we try to sync a third library we get the error: Sorry we cant add "library name -folder" at the moment. Please try again.



Note that the same library that was not syncing on user1's Mac, was syncing on User2's Mac. Is there a log file on Mac where I can see more details on the error? As far as I know there are no limits on NGSC MAC client. I am not sure why the same library can be synced on one Mac but errors out on 2nd mac. Any help is appreciated. TIA


2 Replies
Q: are you trying to sync a folder shared by an external user? This is what is causing my issue - it appears with ODFB you cannot sync a folder thats been shared with you by someone outside your org.