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DawnBrooks's avatar
DawnBrooks
Copper Contributor
Apr 03, 2024

I can't access my Onedrive files in web browser or sync my Desktop with the Onedrive

In browser instead of showing my files, one drive just gives a message "Item Disabled Due To User Content Migration". My files are still on my device however this device won't sync to Onedrive, it ...
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dzimmerman1148's avatar
dzimmerman1148
Copper Contributor

Andreas_HeineThat's annoying, maybe they don't want the problem and solution being made public. (maybe you could PM me?) I raised a ticket and the next day got an email to try a different device/browser - I had listed all the "fixes" I had tried. Now still waiting another reply. Slow poor customer service, for a service I pay for.

Andreas_Heine's avatar
Andreas_Heine
Copper Contributor
May 05, 2024
Since April 30, I can access my OneDrive data again. The Microsoft OneDrive Team has fixed it. I do not know what they did, but I provided in several emails all requested information, which finally helped them to repair my OneDrive.

In all my previous posts with similar text I referred to my ticket number, maybe this is not allowed here and therefore all these posts were deleted (without letting me know, which I would have preferred).
  • domcvet's avatar
    domcvet
    Copper Contributor
    May 05, 2024

    Andreas_Heine 

     

    same, OneDrive suport team fixed the problem,  I don't know what happened, but I don't care if it works 

    • dzimmerman1148's avatar
      dzimmerman1148
      Copper Contributor
      Oct 27, 2024

      domcvetI tried everything, but it was only Microsoft that could recover it. Everything is still there, you just can't access it. Not all their staff were aware of their issue (migration to a new system I believe). They will give you lots of things to try, that don't work. Keep telling them you have done that and to escalate it to a specialist team.

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