Forum Discussion
MicrosoftRemote assistance with Quick Assist is changing
How is this exciting news? This is a big problem for our company. The version of Quick Assist that came natively installed with Windows 10 was great because we could instantly provide assistance to anyone with Windows 10, regardless of whether it was their home computer or their work (domain-attached) computer. We could simply have them launch Quick assist and then give them a six-digit support code (Very simple).
Not only does the new version require per-user installation from the Microsoft Store, but the installation requires admin rights. Yikes!
Is there a mechanism for deploying the new version to all users on all machines? A simple GPO deployment would be preferred. Maybe an MSI could be made available? I am a one-man IT department managing roughly 70 Windows PCs and do not have any type of more sophisticated software deployment mechanism in place.
I am hoping that some simple solution is in the works to replace what seemed like an ideal solution that has now been taken away.
Thanks
-paul
Microsoft
Hello Paul, and thanks for the question.
If accessing from the Store page that opens from the app prompt does not work – it is also available as an offline app for distribution and can be accessed via the Microsoft Store for Business. More details are here: Distribute offline apps (Windows 10) | Microsoft Docs
If this will also not work/be viable then we’d love to get some more details about your scenario if you’d like to provide that.
Thanks so much for the feedback!
- Thanks for the reply. The article that you referenced indicates that "the Microsoft Store for Business and Microsoft Store for Education will be retired in the first quarter of 2023". It seems like the options described in the referenced article require deployment tools that we do not have in place. I may have to hire a consultant to explore those options. This is so frustrating. The native app just worked.
Unfortunately in the case of business users, they cannot install the app themselves because it requires admin rights and we do not give users admin credentials. Isn't there a way to simply update the native Quick Assist feature through Windows Update? Alternatively (although less desirable)—If the MS Store version of the app were not user-specific, it might be far more practical to get it installed in advance. Hi Nathan,
I think the offline installer will work for getting this rolled out in my environment but I'm running into one big issue. How do we remove the old version of Quick Assist? No matter how I install this update, it leaves both versions installed. I can find no straightforward way to remove the out dated version.- Hi Nathan,
When I try to download the offline version using the link above I get the following error:
tlu.dl.delivery.mp.microsoft.com normally uses encryption to protect your information. When Chrome tried to connect to tlu.dl.delivery.mp.microsoft.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be tlu.dl.delivery.mp.microsoft.com or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Chrome stopped the connection before any data was exchanged.
You cannot visit tlu.dl.delivery.mp.microsoft.com right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.
And I am not able to download the package to deploy. - Microsoft Store for Business is being retired 2023!
RIP Quick Assist.
