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zeph87
Nov 08, 2021Copper Contributor
Word crashing with "BUG in libdispatch"
Greets -
A user's Word is crashing several times a day. Sometimes he is not even working in the app when it crashes. Once it crashed when he didn't even have any documents open.
His system.log shows a variety of the following error every time there is a crash:
Nov 4 12:44:08 tsmith-mbp Microsoft Word[1100]: BUG in libdispatch: 20G165 - 7235 - 0x10002004
Nov 4 12:44:08 tsmith-mbp Microsoft Word[1100]: BUG in libdispatch: 20G165 - 472 - 0x10002004
Nov 4 12:44:09 tsmith-mbp com.apple.xpc.launchd[1] (com.apple.mdworker.shared.06000000-0500-0000-0000-000000000000[1813]): Service exited due to SIGKILL | sent by mds[97]
Nov 4 12:44:26 tsmith-mbp com.apple.xpc.launchd[1] (com.apple.mdworker.shared.01000000-0700-0000-0000-000000000000[1815]): Service exited due to SIGKILL | sent by mds[97]
Nov 4 12:44:34 tsmith-mbp com.apple.xpc.launchd[1] (application.com.microsoft.errorreporting.67474742.67474747[1819]): Service exited with abnormal code: 1
Nov 4 12:44:40 tsmith-mbp Microsoft Word[1100]: BUG in libdispatch client: _dispatch_kevent_mach_msg_drain: message reception failed unknown error code - 0x1000600b
Nov 4 12:44:42 tsmith-mbp com.apple.xpc.launchd[1] (com.apple.mdworker.shared.08000000-0300-0000-0000-000000000000[1816]): Service exited due to SIGKILL | sent by mds[97]
Nov 4 12:44:53 tsmith-mbp Microsoft Word[1100]: Libnotify: notify_get_state failed with code 36 (268451842) on line 3866
Nov 4 12:44:56 tsmith-mbp com.apple.xpc.launchd[1] (application.com.microsoft.Word.67448530.67448535[1100]): Service exited due to SIGKILL | sent by loginwindow[141]
I've tried to reinstall Word, including deleting all the library files as detailed https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3 but to no avail.
Does anybody know what is causing the libdispatch failure and how we might resolve this?
Thank you!
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