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What type of email account to use?
Hi everyone, i need to create a main account such as customersupport@ that's going to be on our website, and receive all kinds of different inquiries from customers. From there I will create rule...
Oh, I misunderstood...I thought you were using an inbox rule on the mailbox itself and not a transport rule. I'm not 100% sure that a redirect rule like that will work in "Testing without policy tips" mode. You could try to enforce it and see if you get better results.
So, I was able to set up a test rule by keywords. However, it didn’t work :)
Mail is received in the shared mailbox, and not redirected as it should. Do I need to change some other settings somewhere else for it to work? I tried redirecting it to 2 different mailboxes of 2 different domains.
Mail is received in the shared mailbox, and not redirected as it should. Do I need to change some other settings somewhere else for it to work? I tried redirecting it to 2 different mailboxes of 2 different domains.
Did you wait some time after you applied the rule? It could take some time to start working!
Adam
Adam
- Yes, like I just sent another email. It didn’t redirect. It’s been about 30hrs
- Check the rules again and also do a message trace from the security and compliance center to see if something happens
AdamI checked again. I don't see anything wrong. The message trace just shows the emails are delivered to the shared mailbox but no redirection. I wonder if i have to enable somthng else in order for this to work.
This was setup so that emails are redirected to a mailbox on another domain, if that matters.