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Forum Discussion

NWRSC

Copper Contributor

Apr 25, 2021

Valid email sent to group identified as SPAM and sent to Account Junk Folder

I have a group set up to accept email from external senders, and to forward the email to group members. However, the email is coming in, then being directed to the junk folder of the administration account, and not going to the inbox of the that account or the testuser account (both legitimate mailboxes.) What the heck is happening?

Here's the trace information:

Sender: cxxxxxxy@gmail.com
Recipient: axxxxx@nxxxxx.ca

Received -> Processed -> Delivered

Status: The message was forwarded to the Inbox folder of the following address:<br/><br/><b>Redirected to:</b> ‎axxxxx@nxxxxx.ca‎

Date (UTC) | Event | Detail |
------------------------------------
4/24/2021, 8:23 PM | Receive | Message received by: YQXPR01MB4278.CANPRD01.PROD.OUTLOOK.COM using TLS1.2 with AES256

4/24/2021, 8:23 PM | Expand DL | The message was sent to a distribution list (DL) that was expanded to the recipients of the DL.

4/24/2021, 8:23 PM | Redirect | The message was directed to axxxxx@nxxxxx.ca.

4/24/2021, 8:23 PM | Spam | No detail information available.

4/24/2021, 8:23 PM | Redirect | The message was directed to axxxxx@nxxxxx.ca.

4/24/2021, 8:23 PM | Spam | No detail information available.

4/24/2021, 8:23 PM | Deliver | The message was delivered to the Junk Email folder.

admin

Spam filter

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