Jul 07 2020 08:13 AM
We are an E5 customer w/ domestic calling plans. We submitted our port order a few weeks ago and it was scheduled for Monday 7/6/2020. The port order was successful but when we call out or in we get the error "You’re not set up to use this calling feature. Please contact your admin." I am the admin. I have spent the last 24 hours on and off the phone with Microsoft support some of which I could understand others I couldn't understand the first word they were saying. We have been without phones this entire time. Searching that error yields only 1 answer which is to remove the phone number and reassign it to the user no one has replied to the posts past the microsoft responses and none provided an answer that solved our issue. We have followed the instructions for this multiple times and are still receiving the same error. This is affecting our entire company not just a single user. We cannot go another day without phones. I have tried from multiple locations (3 sites + home) multiple OS's (Win 10 Win 7 legacy machine and Mac) Multiple Cellphones on multiple providers (android and ios; ATT Sprint and Verizon)
This is the most recent of those posts https://answers.microsoft.com/en-us/msoffice/forum/all/calling-plan-not-set-up-correctly-in-teams/e4...
I have been redirected here per this thread https://answers.microsoft.com/en-us/msteams/forum/msteams_tfb-msteams_meeting-msteams_suboth/teams-c...
The call report for one of my test calls is below I have redacted some identifying information Hopefully this will help someone smarter than me figure out where the issue is.
Report time
Jul 7, 2020, 8:51 AM CDT
source
noam.announcement.services.skypeforbusiness.com
reason
You’re not set up to use this calling feature. Please contact your admin.
Report time
Jul 7, 2020, 8:51 AM CDT
Cnd_Skype_InitiatingUser_Endpoint_EndpointValue
5973c5fc-ffff-ffff-5ff8-466d3b1c458b
Cnd_ClientHeader
True
Cnd_Skype_ResultDetail
Trouter client failed to deliver Http message.
Cnd_Skype_ResultCode
404
Report time
Jul 7, 2020, 8:51 AM CDT
CallAnsweredModalities
Audio[0] = Bidirectional
CallDurationInSeconds
2.01381
CallEndSubCode
0
CallOfferredModalities
Audio[0] = Bidirectional
SelfParticipantRole
caller
Skype_ResultCode
0
Skype_ResultDetail
CallEndReasonLocalUserInitiated
IsVBSSFromChatLeg
False
ProcessedFinalAnswer
****
Connected
****
IsChatEscalatedToAudio
False
Report time
Jul 7, 2020, 8:51 AM CDT
Connectivity_AckReinviteRcvMs
2347
Connectivity_AllocFinMs
535
Connectivity_AllocationTicks
12
Connectivity_AllocatorUsed
DefaultAllocator
Connectivity_AvgTickCpuUs
359
Connectivity_AvgTickMs
51
Connectivity_BaseAddress
*.*.*.*:50008
Connectivity_BlobGenTime
3803118660826
Connectivity_BlobVer
1
Connectivity_ConnChksStartTimeMs
2365
Connectivity_ContactSrvMs
0
Connectivity_FCsntRqRcvMs
4138
Connectivity_FCsntRqSntMs
3986
Connectivity_FinalAnsRcvMs
2347
Connectivity_FirstHopRTTInMs
78
Connectivity_FirstPathMs
2576
Connectivity_ICEWarn
0x400020
Connectivity_ICEWarnEx
0x609000
Connectivity_IceConnCheckStatus
4
Connectivity_IceInitTS
3803118656464
Connectivity_IceOptimizationMode
3
Connectivity_IceRole
0
Connectivity_LCsntRqRcvMs
4138
Connectivity_LCsntRqSntMs
3986
Connectivity_LocalAddrType
0
Connectivity_LocalAddress
*.*.*.0:50008
Connectivity_LocalInterface
0x4
Connectivity_LocalMR
*.*.*.*:52472
Connectivity_LocalSite
*.*.*.*:50008
Connectivity_LocalVNextVer
7
Connectivity_MediaDllVersion
2020.12.1.7
Connectivity_MediaPathLocal
HostUDP
Connectivity_MediaPathPipe
UDP
Connectivity_MediaPathRemote
StunUDP
Connectivity_MrBgnE
38031186564558080
Connectivity_MrDnsCacheReadAttempt
0
Connectivity_MrDnsE
worldaz.tr.teams.microsoft.com
Connectivity_MrEndE
38031186564558728
Connectivity_MrErrE
0
Connectivity_MrResE
1
Connectivity_PeerEndpointType
4
Connectivity_PortRange
50000:50019
Connectivity_PrelimConnChkFinMs
2347
Connectivity_Protocol
0
Connectivity_RTime_Call
4345833
Connectivity_ReconnectEnabled
0
Connectivity_ReinviteSntMs
3782
Connectivity_RemoteAddrType
1
Connectivity_RemoteAddress
*.*.*.*:1579
Connectivity_RemoteMR
*.*.*.*:53034
Connectivity_RemoteSite
*.*.*.*:1579
Connectivity_RemoteVNextVer
3
Connectivity_RoamingEnabled
0
Connectivity_RtpRtcpMux
0
Connectivity_TotalBytesReceived
27151
Connectivity_TotalBytesSent
36717
Connectivity_TotalPacketsReceived
121
Connectivity_TotalPacketsSent
129
Connectivity_TransportBytesReceived
4107
Connectivity_TransportBytesSent
5904
Connectivity_TransportMode
2
Connectivity_TransportPktsReceived
25
Connectivity_TransportPktsSent
30
Connectivity_UseCndChksStartTimeMs
3782
IsRetargeted
0
MediaAllocationFailures
0
MediaAllocations
1
Media_BlobVer
1
Media_ErrTime
0
Media_InterfacesConnCheck
0x0
Media_InterfacesStall
0x0
Media_MediaTimeout
0
Media_NetworkErr
no error
Media_RTCPTime
3803118660438
Media_RTPTime
3803118660825
Media_RecvErrTime
0
Media_RtcpByeRcvd
0
Media_RtcpByeSent
0
Media_RtpSeq
0
Media_SendErrTime
3803118658879
Media_SeqDelta
0
Media_TransptRecvErr
0x0
Media_TransptSendErr
0x-1073463292
Ring
general
channel_index
0
media_leg_id
596920119D054347AB554CE086DF7246
media_type
audio
Dec 10 2020 04:30 AM