Forum Discussion
Hawo67
Dec 14, 2018Copper Contributor
outlook 365 setup with wrong account information
Hello, when i start outlook 386 the first time i get a dialog "Enter Password" for a email address that is not correct. In this dialog i have a link "Sign in with another account" if e specify a ot...
Dec 14, 2018
If you hit cancel do you have your correct e-mail and able to access Outlook in general? Or are you starting Outlook for the first time? If you can still use e-mail and you are getting prompted, you probably need to go into File > Account settings and remove that other e-mail which seems to be an account trying to load with Outlook. Anyway, report back and we'll go from there.
Hawo67
Dec 14, 2018Copper Contributor
the first dialog does not provide a cancel button.
Yes it ist the the first use on this Workstation and i cannot use email.
the Options are:
- Login
- forgot password
- change account
change account ignores the correct email-address and replaces it on the next dialog with the wrong one again.
- Dec 14, 2018Try going through and right click start > Control Panel, then search for "Mail" and you should see mail 32bit, go into that, and remove your mail profile and restart Outlook, you should be able to start fresh for setup, if it's still returning the wrong address, then you have an accoutn setup issue with the wrong address and or autodiscover settings in tenant.
- Hawo67Dec 14, 2018Copper Contributorok i got outlook started. Thanks.
I had to add a datafile before i could delete the existing account