Forum Discussion

Marvin Oco's avatar
Marvin Oco
Steel Contributor
Mar 27, 2019

O365 Exchange - MAILS ARE ALWAYS RECEIVED AS PLAIN TEXT INSTEAD OF HTML FORMAT

We have a user where MAILS from user@contoso.com ARE ALWAYS RECEIVED AS PLAIN TEXT INSTEAD OF HTML FORMAT.

 

other users receives the mails from user@contoso.com HTML

 

mails sent by user@contoso.com are in HTML

 

Read all standard mail in plain text is unchecked

 

We are using MAPI

 

Any known issue / fix?

 

 

exchange
office 365

3 Replies

  • Ahmed_Hegazy's avatar
    Ahmed_Hegazy
    Copper Contributor
    Jan 21, 2020

    Marvin Oco 

    Hi, hope that you have already found a solution for your issue.

    After searching the internet inside out for more than 12 hours, this fixed it:

    Set-RemoteDomain Default -TNEFEnabled $false

    Details: https://gcits.com/knowledge-base/how-to-fix-the-winmail-dat-attachment-issue/

    The post is old, but I still got the same issue in 2020, and it is not well-explained by MS, hope my reply makes life easier for someone 🙂

    • BMartins's avatar
      BMartins
      Copper Contributor
      Jun 17, 2020
      I keep getting "The term 'Set-RemoteDomain' is not recognized as name of a cmdlet(...)" Mensage even after retracing and copy-pasting all steps. Anyone had that problem?
  • VasilMichev's avatar
    VasilMichev
    MVP
    Mar 28, 2019

    If this happens to a single user only, have them delete any contact entries matching the sender's address, and clear their autocomplete cache.