mailbox full

[alexrabbi]

Hi All,

I have a outlook user who is getting message that mail box is full, but when I check on Microsoft online(EAC) it says it is using only 25 GB out of 99 GB , screenshot below. User out look also shows usage as 25B. Even Get-MailboxStatistics shows 25GB used. please let me know if there is anything that can do here. 

Thanks in advance.

Alex

[#2]

Can you share the message that the user is getting?

[#3]

Thanks @Adin_Calkic ,

the user just sent me the screen shot and it says Archive mailbox, so i think this is expected isn't it ?

is there a way to supress this alert going to user?

[#4]

Do you have any archive policies enabled?
if you are admin check it out in Compliance portal.

https://compliance.microsoft.com/informationgovernance?viewid=archive

It might be that you have a archive policy for that user and it's getting full. Depending on the license you have limited quota.

[#5]

yes, we moved all his email to archive because his mailbox was full

[#6 · Accepted solution]

that makes sense, just get the license Exchange Online Plan 2 and assign it to the user or delete old emails from archive.

https://www.microsoft.com/en-us/microsoft-365/exchange/compare-microsoft-exchange-online-plans

good luck.