Forum Discussion
Grace Yin
Apr 27, 2018Iron Contributor
How to suspend emails for a mailbox?
Hi, We have a user who will not come to work for a few month. We want to suspend this person's mailbox, not receive any emails to his mailbox. Can someone tell me what is the best approach? ...
- Apr 29, 2018
Hi Grace,
The Retention policy is based on the user, not the SMTP email. I someone send to the new smtp email address it will continue to do retention according your policy.
Grace Yin
May 30, 2018Iron Contributor
Hi Brian,
I just got chance to test it. It works, however the sender doesn't receive bounce message. How can I let the sender know this mailbox isn't available?
Thanks,
Brian Reid
Jun 05, 2018MVP
The MailTip that you cannot send to the mailbox is internal to your company only. The NDR if you send to them should work externally as well. Its possible that the NDR was junked but that is harder to work out, as NDR's can be junked if your mail flow is not configured properly (which would be a different thread and not in answer to this one). If you block anonymous senders to a mailbox you will get an NDR back (same for quota size restrictions and transport rules)