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Brad Trout's avatar
Brad Trout
Copper Contributor
Jun 08, 2017

Envelope printing in Word no longer works correctly

Nearly EVERY day I print at least a few envelopes via the Mailings, Envelopes feature in Word.  Since the 6/5/17  update, my mailing address now prints way too far to the left (almost under the return address).  I have used this functionality nearly every day for 4 years, successfully, prior to 6/5/17.  I contacted godaddy support and, as always, I wasted my time with no result other than "it works fine for us."

 

I also tried to set manual margins for the envelope via the Options button, but this only works occasionally... other times after I OK the options with my new marings, when I return back into the Options it has reset back to Auto.

 

My Printer is an Brother DCP-7065DN and I have O365 Business (through godadd-- don't ever do it !!!!)  The printer is direct connected via USB and I am printing #10 envelopes through the manual feeder (same as always)

 

Please HELP - THIS IS CRITICAL FUNCTIONALITY FOR ME!

 

Thanks in advance for any assistance!

      • Salvatore Biscari's avatar
        Salvatore Biscari
        Silver Contributor

        So you are on Current Channel, correct?

        Perhaps you could try and upgrade to the latest CC version, i.e. Version 1705 (Build 8201.2075)...

  • Robert Weston's avatar
    Robert Weston
    Copper Contributor

    I am now having this exact same problem.

     

    Will you let me know if you find a solution?

     

    Thanks,

     

     

    Robert

    rweston403@gmail.com

    • Salvatore Biscari's avatar
      Salvatore Biscari
      Silver Contributor

      Guys, it looks like a bug present in the latest versions.

      You have to open a ticket with MS support.

  • Gary Nowitzke's avatar
    Gary Nowitzke
    Copper Contributor

    We are having the exact same problem.  Person who handles our MS software spent three hours on the phone with them one evening.  Deleted Word and downloaded again.  Worked once so she hung up.  Hasn't worked since!

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