Forum Discussion
Bridge to the Cloud 2 Promotion - client needs to move to new tenant
We have a client that is transitioning from Dynamics GP to D365 BC and is eligible for the Bridge to the Cloud 2 Promo. We have an issue that they will be starting on one tenant and in several months, will need to transfer to a different tenant. Since we aren't able to transfer licenses, we would have to cancel and repurchase on the new tenant. But since the promo is a 3 year term, we cannot cancel on the first tenant mid-term. Is there any way for us to accomplish this, or would it be possible to get an exception granted?
I certainly understand your scenario, but unfortunately, customer subscriptions in NCE cannot be transferred between partner/ tenants. As a suggestion, it would be in the customer's best interest to enroll in the B2C2 Promo when they're on the final tenant.
Note: Situations with mergers/acquisitions should be submitted as a support request.
As stated in the attached B2C2 FAQ, your local ROC confirms eligibility:
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
2 Replies
I certainly understand your scenario, but unfortunately, customer subscriptions in NCE cannot be transferred between partner/ tenants. As a suggestion, it would be in the customer's best interest to enroll in the B2C2 Promo when they're on the final tenant.
Note: Situations with mergers/acquisitions should be submitted as a support request.
As stated in the attached B2C2 FAQ, your local ROC confirms eligibility:
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- Thanks for the reply.
