Feb 07 2022 09:59 AM
Hello,
Has anyone noticed the webcam quality in Teams desktop is bad vs Teams web? I am not sure if I am doing something wrong, but this is happening to me on the same computer with the same webcam.
Feb 07 2022 11:54 AM
@MK_MN There may be two possible solutions to this. You either need to clear your Teams cache which you will find if you type Run in the search bar then type %appdata%/Microsoft/Teams and click ok. This will take you to the folder with all the cached files for Teams. Close out of Teams and Outlook before emptying the folder. This will not delete anything saved in your Teams account like files and folders. This is just cached data. It tends to accrue a lot and slow things down. The next thing you can do is go to General in your Teams settings and click Disable GPU hardware acceleration the restart your Teams. This option puts less load on Microsoft Teams application and it will run smoother.
Feb 07 2022 12:02 PM
@Johanna_Molina Thank you for the response. I tried both, same results. I attached 2 screenshots for both desktop and web Teams from the same computer and webcam.
Teams Desktop
Teams Web
Feb 07 2022 12:20 PM
@MK_MN You're welcome.
Have you tried to check video settings under device settings to make sure they're both attaching to the same webcam?
Feb 07 2022 12:24 PM
Feb 07 2022 12:53 PM
Feb 07 2022 01:33 PM
Feb 17 2022 10:31 AM
Does anyone know how to get Microsoft's attention to look into something like this? It seems a lot of folks have the same issue.