Feb 06 2020 09:14 AM
Hello,
we've recorded a personal greeting to replace the default one. But now if you call someone and land on the voicemail its first saying the personal greetibg after that the default greeting.
Anyone have a idea how to only set the personal greeting so that the default greeting is not player?
Feb 06 2020 09:33 AM - edited Feb 06 2020 09:34 AM
Do you have the same problem for many users or only one?
It should work like this.
Try to delete the recording and use text-to-speech, did that work? Then record a greeting. If it didn't work contact Microsoft Support.
Feb 06 2020 09:36 AM
@Linus Cansby Hi,
how to delete recording? Think its not working at our side. Also opened a support case at microsoft.
Feb 06 2020 09:50 AM
You can delete your recorded greeting from voicemail settings:
https://www.lync.se/2019/10/configure-your-cloud-voicemail-in-teams/
Feb 06 2020 09:56 AM - edited Feb 06 2020 10:48 AM
@Linus Cansby tried it. The Voicemail now plays the text-to-speech message and afterwards the default greeting (please leave a message after the tone...and so on). So its still not working. Any other ideas?
I have the same problem on all users.
Feb 06 2020 11:31 AM
I suggest that you create a ticket for Microsoft support so they can assist you. Or wait a day or two, maybe until after the weekend and see if it started to work again.
Mar 26 2020 11:43 AM
Aug 31 2020 08:32 AM - edited Aug 31 2020 08:33 AM
@Linus Cansby I was also experiencing issues with " Text-to-speech standard greeting message" and finally noticed an error message quickly present directly to the right of the "save" button that a maximum of 200 characters was allowed. After shortening the message, it saved and worked as expected.