Forum Discussion

thegoodguy's avatar
thegoodguy
Copper Contributor
Nov 03, 2021
Solved

Video not playing inside desktop app anymore! However no problems on another computer!

When I have issues they usually resolve when signing out and in. Not now 🙂

 

The problem

I upload a vide ofile into a channel. After submitting the message I click on the video, but in won't play the file. This is what I see.

 

 

Workaround

I have two possibilities 🙂

 

  1. Using another computer
  2. Opening the video in sharepoint

 

What can I do ?

 

2 Replies

  • thegoodguy's avatar
    thegoodguy
    Copper Contributor

    the solution was to simply kill everything in %appdata%

     

     

  • Hello thegoodguy  Since the community has not yet responded to your post, you might want to contact https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 directly or open a case at https://answers.microsoft.com/, where there are support agents available to help with further troubleshooting with you until your issue is resolved. 

Resources