Forum Discussion
User receiving calls from queue when they have disabled themselves from the queue.
Sporadically users will receive a call transfer from one of the queues they are configured for (a member of), the issue is that these users have disabled themselves from taking calls from queue (via ...
They can toggle themselves as enabled/disabled by going to their SETTINGS>CALLS>CALL QUEUE>and toggle on/off the desired queue.
gotcha, what type of routing method are you using in this call queue and also the Presence-based call routing method is On ?
