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Upgrading from Teams Free to Paid
Hi - hoping someone can help with this! I need to upgrade our Teams Free to the Paid version, but according to the https://support.office.com/en-us/article/for-admins-upgrading-from-teams-free-to-a-p...
- Hi Ben,
Thanks for providing the screen shot.
Just to confirm - is it only Teams free you are using for the whole organisation? Or do you have some users in the tenant that use free and some that use paid licences such as Business Premium?
If it is the second option, all you should need to do is log in to https://login.microsoftonline.com as a global admin, go to billing and order a licence such as business premium and then apply that to the user who has a free licence.
AFAIK, there isn’t a way to upgrade specific users through the Teams client itself.
Hope that makes sense! Let me know how you get on!
Best, Chris
Thanks for your advice! We have a number of Global Admins but none of them are able to see the upgrade button. I've attempted the upgrade with the first global admin account that was set up for the company as well but I still can't see the option.
Can I just check that I'm looking in the right place? I've attached a screenshot of what I see, I'm expecting to see the option under the user account.
Hi Ben,
Thanks for providing the screen shot.
Just to confirm - is it only Teams free you are using for the whole organisation? Or do you have some users in the tenant that use free and some that use paid licences such as Business Premium?
If it is the second option, all you should need to do is log in to https://login.microsoftonline.com as a global admin, go to billing and order a licence such as business premium and then apply that to the user who has a free licence.
AFAIK, there isn’t a way to upgrade specific users through the Teams client itself.
Hope that makes sense! Let me know how you get on!
Best, Chris
Thanks for providing the screen shot.
Just to confirm - is it only Teams free you are using for the whole organisation? Or do you have some users in the tenant that use free and some that use paid licences such as Business Premium?
If it is the second option, all you should need to do is log in to https://login.microsoftonline.com as a global admin, go to billing and order a licence such as business premium and then apply that to the user who has a free licence.
AFAIK, there isn’t a way to upgrade specific users through the Teams client itself.
Hope that makes sense! Let me know how you get on!
Best, Chris
- Hi Chris,
Despite not seeing an upgrade button it looks like this upgraded at some point as I can now see admin options that I know aren't available in the free version! Very strange, but at least it's sorted now. Thanks for your help!
Ben