Forum Discussion
UNACCEPTABLE call quality
I guess they've taken their leave based on the last sentence, but to clarify some things in case they decided to poke back in...
> This page is the tech community pages. While you will likely find folks providing support and hints/tips/guides, we'll likely be unable to fix your audio issues.
Then it's a good thing this post is a tech support issue that effects only teams audio quality.
Actually, this page is not for tech support issues, I said you will find some folks providing support here, just because, but most are not Microsoft employees, most do it because they're good people, and it absolutely isn't the "official" support channels for Microsoft. I guess that might be why it's called "Tech Community." You will note on the very front page of the Teams tech community page is says:
> Use this space for how-to discussions and sharing best practices. If you're looking for technical support, visit Microsoft Answers.
So support can be officially found there, or as somebody else has pointed out, login to your Office365 admin portal, and click Support.
> You mentioned recording podcasts you don't have any issues,
Incorrect.
I said I had podcast-quality equipment. I said that in other programs that record, I had podcast-quality sound. I never said anything about recording audio in programs that resulted in audio file production for post-processing. That's all you just making things up and assuming. Stop doing that, you know what assuming does.
Nope, I simply misread what you wrote, rather than making things up. Easily done.
To be pedantically clear, when I speak in other calling programs that record and transmit my voice in real time, or use discord in the browser for voice chat, this issue does not occur.
is that clear enough for you? Or are you going to try and "gotchya" me again by making leaps and assuming again?
Ahh, well you didn't mention anything about using any other realtime streaming audio services, that would have been an assumption on my part if I had assumed you had. So thank you for clarifying that those work as expected.
> Teams echo testing and calls are all routed over the network/internet, this means it is dependent on the performance of your internet/network connection.
Dear me, I do hope my dedicated 1:1 gigabit connection can handle the data without packet loss.
Ahh yes, fault me for misreading one sentence and tell me I'm making assumptions, then force me to make an assumption about your internet connection speed/quality.
Let's say you decided to come back, if you are the Teams administrator you can look at the call reports if you go to your user profile in the Teams admin center, turn on the call ID field, and then you can click on the call and then drill into the call details per person. It might give you some feedback as to what is causing the quality issues. If you are not the Teams administrator for your organization, then maybe talk to them.
It sounds as if you might have audio level issues. It is VERY common that a level set for one app doesn't work for other apps.
With podcasting software on your system, it is also possible that the other software is causing issues with the audio chain.
You may not realize that Windows/Teams actually support two different audio devices, the standard and communication devices. They are kept separate to keep system sounds separate from system sounds. For example, I can play Spotify through my system speakers while being on a Teams call with completely separate audio streams
While you are blaming everything on Teams, remember that MILLIONS of folks are using Teams daily to make calls with minimal to no issues.
You may want to try a mobile device and see what type of audio response you would have.