Jan 27 2021 12:20 AM - edited Jan 27 2021 12:21 AM
Teams desktop app crashed on me yesterday morning during a screenshare, since then I have been unable to login on my PC desktop app. I just get the splash screen that says 'loading microsoft teams' but it never progresses past that.
I can login on my mobile app, web, and a desktop app on another PC, so I feel this is a local issue.
I performed the below to trouble shoot -
Cleared cache, including emptying the suggested folders of files using the advice given here -
Signed out of all platforms
Flushed DNS
Reinstalled, including deleting any leftover files from the uninstall
Whitelisted domains
Deleted all cookies
Reset password
Nothing has worked.
Jan 27 2021 01:45 AM
Solution@asansome80 Hello, delete all content in %Appdata%\Microsoft\Teams and %LocalAppData%\Microsoft\Teams
Then do a reinstall by forcing to another version than the one you have been using for reinstall Force Teams desktop client update - Microsoft Tech Community
This only for reference
Jan 27 2021 04:45 AM
Uninstalled again, removed the content in folders you gave me, downloaded from the URL you provided using an older version number.
Fixed - thank you :)
Jan 27 2021 01:45 AM
Solution@asansome80 Hello, delete all content in %Appdata%\Microsoft\Teams and %LocalAppData%\Microsoft\Teams
Then do a reinstall by forcing to another version than the one you have been using for reinstall Force Teams desktop client update - Microsoft Tech Community
This only for reference