Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Unable to get Teams (free) to work

%3CLINGO-SUB%20id%3D%22lingo-sub-2115591%22%20slang%3D%22en-US%22%3EUnable%20to%20get%20Teams%20(free)%20to%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2115591%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20home%20PC%2C%20running%20Windows%2010%2C%20and%20a%20Office%20365%20subscription%20(I%20am%20not%20sure%20that's%20relevant%20but%20it%20might%20be).%26nbsp%3B%20I%20have%20tried%20to%20use%20Microsoft%20Teams%20for%203%20separate%20situations%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1)%20I%20was%20on%20a%20remote%20course%20at%20a%20university.%26nbsp%3B%20The%20university%20setup%20Teams%20for%20the%20students%20and%20tutors.%26nbsp%3B%20I%20used%20login%20details%20provided%20by%20the%20university%20to%20access%20its%20Teams%20groups.%26nbsp%3B%20I%20finished%20the%20course%20and%20I%20am%20no%20longer%20at%20the%20university%2C%20but%20they%20still%20permit%20access%20to%20Teams%20chats%20etc.%3C%2FP%3E%3CP%3E2)%20An%20organisation%20I%20worked%20with%20invited%20me%20to%20join%20their%20Teams%20and%20I%20used%20it%20off%20and%20on%20over%20the%20last%20few%20months%20with%20mixed%20success.%3C%2FP%3E%3CP%3E3)%20I%20am%20now%20trying%20to%20use%20Teams%2C%20as%20a%20sole%20trader%2C%20to%20work%20with%20various%20people%20(e.g.%20other%20professionals%2C%20clients%2C%20etc).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20Teams%20seems%20to%20have%20gone%20mad%20and%20won't%20work%20properly!%26nbsp%3B%20I%20have%20read%20and%20tried%20many%20things%20online%20and%20in%20this%20forum%20in%20attempts%20to%20get%20it%20working%2C%20including%20uninstalling%20it%2C%20and%20clearing%20all%20the%20folders%20and%20files%20in%20%25AppData%25%5CMicrosoft%5CTeams.%26nbsp%3B%20But%20I%20cannot%20get%20it%20working%20properly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEach%20time%20I%20cleared%20the%20Teams%20folder%20and%20then%20started%20the%20app%20it%20looks%20like%20something%20positive%20is%20happening.%26nbsp%3B%20It%20does%20take%20a%20couple%20of%20app%20restarts%20to%20get%20it%20working%20(it%20appears%20not%20to%20have%20all%20the%20files%20it%20needs%20so%20takes%20a%20while%20to%20get%20going%2C%20I%20think)%20and%20then%2C%20on%20the%20second%20or%20third%20restart%20of%20the%20app%20it%20opens%20my%20university's%20Teams%20account%20(there%20is%20no%20prompt%20for%20a%20password%2C%20strangely).%26nbsp%3B%20As%20this%20is%20not%20the%20Team%20account%20I%20want%20to%20use%2C%20I%20logout%20of%20it%20and%20get%20a%20prompt%20to%20select%20another%20account.%26nbsp%3B%20Now%2C%20it%20seems%20to%20have%20remembered%20that%20I%20have%20previously%20asked%20to%20setup%20a%20Teams%20account%20for%20my%20email%2C%20because%20that%20is%20listed%20at%20this%20point%20as%20an%20option.%26nbsp%3B%20However%2C%20if%20I%20select%20my%20email%20and%20provide%20the%20login%20in%20details%20it%20asks%20for%2C%20I%20just%20get%20the%20%22We're%20sorry...%22%20message.%26nbsp%3B%20On%20the%20last%20umpteenth%20iteration%20of%20trying%20to%20sort%20this%20out%20(I%20want%20to%20do%20some%20real%20work%20Microsoft!!)%20I%20noticed%20a%20small%20error%20message%20in%20the%20bottom%20left%20of%20the%20Teams%20error%20screen%20that%20said%20%22%3CSPAN%3EDue%20to%20org%20policy%2C%20you%20can%E2%80%99t%20use%20%3CMY%20email%3D%22%22%20address%3D%22%22%3E%20with%20Teams%20on%20this%20device.%20Contact%20your%20admin%20for%20more%20info%22.%26nbsp%3B%20I%20am%20the%20administrator!%26nbsp%3B%20I%20only%20have%20this%20one%20PC!%26nbsp%3B%20Where%20is%20the%20policy%20that%20says%20I%20can%20or%20cannot%20use%20Teams%3F%3C%2FMY%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20anyone%20offer%20any%20insight%20and%20assistance%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2115591%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Frequent Visitor

I have a home PC, running Windows 10, and a Office 365 subscription (I am not sure that's relevant but it might be).  I have tried to use Microsoft Teams for 3 separate situations:

 

1) I was on a remote course at a university.  The university setup Teams for the students and tutors.  I used login details provided by the university to access its Teams groups.  I finished the course and I am no longer at the university, but they still permit access to Teams chats etc.

2) An organisation I worked with invited me to join their Teams and I used it off and on over the last few months with mixed success.

3) I am now trying to use Teams, as a sole trader, to work with various people (e.g. other professionals, clients, etc).

 

However, Teams seems to have gone mad and won't work properly!  I have read and tried many things online and in this forum in attempts to get it working, including uninstalling it, and clearing all the folders and files in %AppData%\Microsoft\Teams.  But I cannot get it working properly.

 

Each time I cleared the Teams folder and then started the app it looks like something positive is happening.  It does take a couple of app restarts to get it working (it appears not to have all the files it needs so takes a while to get going, I think) and then, on the second or third restart of the app it opens my university's Teams account (there is no prompt for a password, strangely).  As this is not the Team account I want to use, I logout of it and get a prompt to select another account.  Now, it seems to have remembered that I have previously asked to setup a Teams account for my email, because that is listed at this point as an option.  However, if I select my email and provide the login in details it asks for, I just get the "We're sorry..." message.  On the last umpteenth iteration of trying to sort this out (I want to do some real work Microsoft!!) I noticed a small error message in the bottom left of the Teams error screen that said "Due to org policy, you can’t use <my email address> with Teams on this device. Contact your admin for more info".  I am the administrator!  I only have this one PC!  Where is the policy that says I can or cannot use Teams?

 

Can anyone offer any insight and assistance?

1 Reply
Hello, I don't know if this can help you but today and since yesterday morning Teams seems to have problems. I'll send you their incident ticket. Good night.

Title : Users will be unable to create Join a Team codes, or join a team using the Join by Code feature User Impact: Users attempting to create a Join a Team code, or join a team using a Join a Team code, will experience failure. More info: The ability of team owners to add users to their teams is not impacted. Current status: We're continuing to review the impacted infrastructure to gain an understanding of the underlying root cause, and to formulate a mitigation plan. Scope of impact: Any user attempting to join a team using the Join by Code feature will experience impact. Next update by: Saturday, February 6, 2021, 1:00 AM (12:00 AM UTC)