Forum Discussion
The Chat Notification Badge That Won't Die
Hi Ken, I had the exact same issue on my new Win 11 notebook. I fixed it by locating the local cache folder of the free MS Teams app and deleting all its contens. It can be located here:
"C:\Users\[your_user]\AppData\Local\Packages\MicrosoftTeams_[some_numbers_and_letters]\LocalCache\"
First I stopped the Teams app via the hidden icons in the taskbar, then I deleted the contents of the local cache folder and restarted Teams. The ghostly notification did not reappear.
Argh! Didn't work for me. Are there any other caches that might need to be deleted.
I have WIN 11, M365 for family, teams for home. I've completely uninstalled and reinstalled the app. The badge appears even after the initial setup when there are literally no chats in the list.
Ken_Stewart Yep, I'd done that and no idea why that wasn't enough.
I went scorched earth - totally uninstalled. Deleted the caches. Cleared files 3 ways (storage, Disk Cleanup w/system files, support assist for dell). Restarted. Fresh install. That seemed to finally fix it!- Glad you found a fix for your configuration. I wish I could explain the difference between yours and mine. I had also tried deinstalling and reinstalling (no cleanup tho), but that always seemed to leave something locally that made the notification reappear after a new setup.
Other posts on the net suggested clearing the local cache, but were only related to the "pro" version of teams for which the cache folder is located in a different path. That gave me the idea to locate the local cache of the free version and try that solution. It worked for me.
Ken_Stewart three cache paths? I think I need to revisit this option, I keep giving up.
I'm an M365 account holder, on Windows 11, using the web downloaded version of Teams as opposed to the MS Store version, which for the record, I still can't download. Think that has something to do with the type of MS account you're signed in with.
