teams whiteboard issue

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Occasional Visitor

Hi, I've an issue with the whiteboard.
When the teacher activates the virtual whiteboard I get this error: Disabledtenanterror.
the error appens on the desktop app and browser.
My OS is Windows 7 Pro.
What can I do to solve?
Thanks

1 Reply

Hi @Elvira1977   First, I have to comment that Windows 10 is the required version so who knows what happens using Windows 7. 

 

That said, I found an entry from our answers.microsoft.com that offers something easy you can check: https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-winapps-appscat_productivity/micro...

 

If this doesn't work, you may want to open your ticket at that site for personalized tech support.