Teams video quality around 1 Mbps in the EMEA region

%3CLINGO-SUB%20id%3D%22lingo-sub-1519490%22%20slang%3D%22en-US%22%3ETeams%20video%20quality%20around%201%20Mbps%20in%20the%20EMEA%20region%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1519490%22%20slang%3D%22en-US%22%3E%3CP%3ESince%20Corona%20we%20have%20noticed%20very%20poor%20video%20quality%20(1Mbps).%20We%20understand%20you%20had%20a%20capacity%20issue%20and%20had%20to%20set%20this%20limit.%20The%20limit%20has%20been%20lifted%20in%20other%20regions%20but%20not%20in%20EMEA.%20We%20are%20paying%20for%20this%20service%20and%20use%20it%20a%20lot.%20We%20have%20large%20meeting%20rooms%20based%20on%20this%20and%20we%20are%20getting%20a%20lot%20of%20negative%20feedback%20from%20our%20users%20because%20if%20the%20low%20video%20quality.%20People%20are%20now%20pushing%20us%20towards%20Cisco%20Webex%20and%20we%20will%20be%20installing%20the%20first%20couple%20of%20Webex%20meeting%20rooms%20next%20month.%20You%20owe%20your%20customers%20a%20deadline%20and%20some%20more%20details%20about%20this.%20And%20no%20this%20is%20not%20an%20issue%20in%20our%20end%2C%20we%20have%20had%20support%20cases%20with%20Microsoft%20and%20have%20had%20this%20verified.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1519490%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EScaling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Evideo%20quality%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1524274%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20video%20quality%20around%201%20Mbps%20in%20the%20EMEA%20region%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1524274%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F164833%22%20target%3D%22_blank%22%3E%40Casper%20Frank-Stender%3C%2FA%3E%26nbsp%3B%20%26nbsp%3BThanks%20for%20your%20comments.%26nbsp%3B%20This%20is%20a%20well-known%20issue%20and%20has%20several%20entries%20in%20our%20Uservoice%20feedback%20forum.%26nbsp%3B%20I%20can%20only%20ask%20you%20to%20vote%20on%20this%20item%20(and%20others%20like%20it)%20so%20you%20can%20be%20kept%20informed%20of%20any%20updates.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F40004176-improve-video-quality%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F40004176-improve-video-quality%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1525621%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20video%20quality%20around%201%20Mbps%20in%20the%20EMEA%20region%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1525621%22%20slang%3D%22en-US%22%3EThank%20you%20for%20your%20reply.%20You%20are%20misunderstanding%20the%20issue.%20My%20issue%20is%20not%20with%20Teams%20video%20quality%20in%20general%2C%20but%20only%20the%201%20Mbps%20restriction%20that%20Microsoft%20have%20implemented%20for%20the%20EMEA%20region%20since%20Corona.%20This%20has%20nothing%20to%20do%20with%20any%20of%20the%20votes%20on%20uservoice.%3C%2FLINGO-BODY%3E
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Occasional Contributor

Since Corona we have noticed very poor video quality (1Mbps). We understand you had a capacity issue and had to set this limit. The limit has been lifted in other regions but not in EMEA. We are paying for this service and use it a lot. We have large meeting rooms based on this and we are getting a lot of negative feedback from our users because if the low video quality. People are now pushing us towards Cisco Webex and we will be installing the first couple of Webex meeting rooms next month. You owe your customers a deadline and some more details about this. And no this is not an issue in our end, we have had support cases with Microsoft and have had this verified.

2 Replies
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Hello @Casper Frank-Stender   Thanks for your comments.  This is a well-known issue and has several entries in our Uservoice feedback forum.  I can only ask you to vote on this item (and others like it) so you can be kept informed of any updates.

 

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/40004176-improve-video-quality

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Thank you for your reply. You are misunderstanding the issue. My issue is not with Teams video quality in general, but only the 1 Mbps restriction that Microsoft have implemented for the EMEA region since Corona. This has nothing to do with any of the votes on uservoice.