Forum Discussion
TEAMS video freezing at the start of video call
Hi,
I get this too. And in my case for it to work I have to switch to another video source feed. It is essentially the one web cam but it only seems to work with one of the many web cam software programs I have, which is probably the cause.
So you can try clicking on the video feed button with the continous arrows around it, to switch source, if this is even an option and see if it helps?
I know you shouldn't have to but if this rings true I think basically it is not coping in situations that multiple camera software is installed.
I have Logitech Capture software, XSplit Cam software, Logitech Web cam and Surface built in web cam.
The only way it works for me is by way of XSplit Cam, even though that is ultimately using the Logitech Camera.
I am going to reset my Windows installation soon just to see if that puts me back to an expected working state on the camera front and then install the software one by one to see at what point it breaks.
Thanks
Henry
Vikram Romana, do you know the Make/Model & Windows 10 Version of the device the user is having problems with?
I am experiencing the same issue with a number of my users, all on a Lenovo Laptop with the latest Windows 10 2004 installed.
G
Hi UpMaBigKilt ,
I experience this issue on the following version and hardware wise I am using a Surface Laptop 3:
In relation to when the app freezes and crashes I always see this event:
Which led me to believe the disablement of EnableFrameServerMode registry change would do the trick but for me it just makes it not freeze but equally not even start at all:
https://manios.org/2020/01/12/lenovo-thinkpad-t470p-camera-problem-windows-10
I also noticed that the above fix was suggested for a similar issue reported after the anniversary update way back in 2016.
Interesting to note that my external Logitech cam works fine through its camera software but not if directly being interacted with, by way way of Teams.
So my only working method at present is the Logitech camera by way of XSplit's Camera Software and then using that as my source in Teams, not ideal but better than nothing.
I have raised this via the Feedback hub app in Windows 10 and raised a support case with Microsoft Store as my device is under warranty, just in case I can get some help on the hardware side of things.
I have tried latest drivers, firmware, Reset Window 10, reinstalled Windows 10, you name it. It just makes no difference. I will endeavour to update this thread should I find anything more conclusive.
Thanks
Henry
Vikram Romana UpMaBigKilt
Well I wasn't expecting that and am kind of kicking myself but the nice chap from Microsoft suggested that I uninstall all of the Cameras within Device Manager, reboot and thought OK I will go through the motions but it did actually work.So feel free to give the above a try, it might just work for you too.
I did also noticed an entry of personify in the camera list, alongside the expected built in one. That was not present. So when I plug my Logitech back in I will see if that shows at any point and if when showing things still work.
Thanks
Henry
HenryPhillipsNimbitech After months of trying to figure out the solution to this problem, this did it for me! Thank you! Notably, I also had the "Personify Virtual Camera" in my list and removing it fixed the issue. This device is a remnant of having ChromaCam installed but apparently was not removed when I uninstalled ChromaCam.
Ok thanks for the update Henry. I will uninstall all the Camera Drivers from Device Manger and then reboot the Machine. Hopefully it resolves my issue. I will update you once i have done that.
Thanks,
Vikram.
Hi Henry,
I tried the steps but i keep on getting the same error when i start using Microsoft TEAMS: Video isn’t working. We couldn’t use your webcam for video.
I have also Rolled Back the Driver, Updated the driver and also applied the latest Windows updates but still the same error mentioned above.
Any suggestions that will help in the resolution of this at the earliest would be appreciated.
