Forum Discussion

stijnLBS's avatar
stijnLBS
Copper Contributor
Mar 19, 2020
Solved

teams status stuck on 'in a call'

The status of two colleages is stuck on 'in a call'. I can't find a way to change the status. As far as I can see, there isn't a call going on at the moment.
microsoft teams
  • fowler_23's avatar
    fowler_23
    Sep 18, 2020

    drnewell 

     

    I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc

     

    https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

     

     

Larisa1945's avatar
Larisa1945
Copper Contributor
Mar 27, 2023

brrlnd I too am having this issue stuck in a call with someone.  Solution anyone?

 

odedschwartz's avatar
odedschwartz
Copper Contributor
Mar 28, 2023

 

Larisa1945 

 

Same for me. can't call a colleague for over 5 hours. same on his side. onyl between us.

same on mobile apps. 

  • Steve Young's avatar
    Steve Young
    Copper Contributor
    Jul 26, 2023
    I have 2 users with this issue now. They can't call each other from a phone app or the computer program, but can thru the browser.
    Does this eventually time out and start working normally?
    • Dean-HR1775's avatar
      Dean-HR1775
      Copper Contributor
      Sep 29, 2023

      II have the same issue. Did anyone figure out how to fix it? Steve Young