Forum Discussion
teams status stuck on 'in a call'
stijnLBS I have exactly the same problem and have tried everything. It's been an issue for months... I keep changing it to Available and after about 10/15 minutes it automatically changes back to in a call. I've logged out everywhere, logged back in, uninstalled and reinstalled, etc. and it just always goes back to in a call no matter what my actual status is. Incredibly frustrating!
I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
fowler_23
This is not working for me.
I executed the powershell script but Teams continue bugging !
Even if I restart my PC, the status stay the same.
In Teams, i have the status : You're in a call with ... on another devicebrrlnd I too am having this issue stuck in a call with someone. Solution anyone?
Same for me. can't call a colleague for over 5 hours. same on his side. onyl between us.
same on mobile apps.
fowler_23 That has not worked for me. I have also tried uninstalling Teams on my computer as well as from my phone and then using Teams on the web but it still says I am on a call with one specific person (the last person I did call prior to this issue). When I try to call that one person, it states I am already on a call with that person. I am unable to join that call regardless of which option I choose. I CAN call anyone else with no issues. I have also tried rebooting and have also tried deleting the Teams folder altogether.
- MariaJavier Did you ever get this issue sorted? We have just had 2 Users, working in the same department, who have exactly the same issue. They cannot contact each other. Any other contacts are fine, everyone else in the organisation is fine, but these two cannot call each other via Teams. Both swear they have no other devices, we have had them call on brand new devices, and the same issue occurs. Did you arrive at a solution?
Thanks
