Forum Discussion

Copper Contributor

Mar 19, 2020

Solved

teams status stuck on 'in a call'

The status of two colleages is stuck on 'in a call'. I can't find a way to change the status. As far as I can see, there isn't a call going on at the moment.

microsoft teams

fowler_23
Sep 18, 2020
drnewell

I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc

https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

adam deltinger

MVP

Mar 19, 2020

What happens if you click your profile and click your status? Can’t you change it?

Adam

stijnLBS

Copper Contributor

Mar 19, 2020

adam deltingerit stays at In a call. I tried 'reset status' and to pick another status, but non of this works.

adam deltinger
MVP
Mar 19, 2020
What if you log out and back in?
Also try to login via the web client and see what that says
- stijnLBS
  Copper Contributor
  Mar 19, 2020
  adam deltingerI've done these things but that didn't solve the problem
  - c_pearson
    Copper Contributor
    Mar 19, 2020
    stijnLBS
    Okay, mine is now updating again, after re-installing the desktop app. I'd uninstalled it earlier but the browser still showed the stuck status. After I've re-installed the desktop it is now updating again correctly.