Forum Discussion

Copper Contributor

Mar 19, 2020

Solved

teams status stuck on 'in a call'

The status of two colleages is stuck on 'in a call'. I can't find a way to change the status. As far as I can see, there isn't a call going on at the moment.

microsoft teams

fowler_23
Sep 18, 2020
drnewell

I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc

https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

adam deltinger

MVP

Mar 19, 2020

What happens if you click your profile and click your status? Can’t you change it?

Adam

c_pearson
Copper Contributor
Mar 19, 2020

I've been stuck on Presenting since about 5hrs ago when I was on a call with a colleague... I've tried everything from signing out, restarting my computer, remove the settings.json file from my profile to uninstalling the desktop app.... still the same. Unfortunately I can't get incoming calls from colleagues as it's on do not disturb while I'm presenting. Resetting the status does nothing. I can't update my status with a comment either. Odd.
stijnLBS
Copper Contributor
Mar 19, 2020
adam deltingerit stays at In a call. I tried 'reset status' and to pick another status, but non of this works.
- adam deltinger
  MVP
  Mar 19, 2020
  What if you log out and back in?
  Also try to login via the web client and see what that says
  - stijnLBS
    Copper Contributor
    Mar 19, 2020
    adam deltingerI've done these things but that didn't solve the problem