Teams - Sign-in Error

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New Contributor

Hi - I'm facing sign-in error on Teams on my iPhone. It was working fine till a week or so ago but I got logged out and now unable to login. Its working fine on my laptop. 

I have uninstalled it and reinstalled, restarted my iPhone but nothing worked.

 

As a result, I can't use Team on my iPhone. BTW, I also have Skype for Business on my laptop and iPhone, which is working fine.

 

Thanks,

Raj

4 Replies
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Hi!
Do you have Microsoft authenticator app installed?
Are you sure you login with the same account?

Adam
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@adam deltinger - Yes, I have Microsoft Authenticator app installed and I'm logging from same account. My Helpdesk had asked me to uninstall all work related apps (Team, Skype for Business, Outlook, Authenticator etc), restart and re-login, which I did ... but it didn't work.

Now, they are asking me to do a factory reset of my iPhone, which I'm vary of. Is there a better way to address this issue?

As all me meetings are on Teams, I have to be constantly be on my laptop as Team on my iPhone is not working. Its extremely frustrating!

But thanks for reaching out. 

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Id reinstall the authenticator app and try
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Uninstalled Authenticator and Teams and reinstalled, it didn’t work.