Sep 28 2021 06:36 AM
Dear all,
we got some MTRs running in our tenant, everything is working quite smooth! Unfortunately we got the problem that the device health status in Teams Admin Center is not accurate. For one device it shows a *critical* health status as an old error from about two weeks ago is still on. The device is up and running completeley fine and the Logitech Device Console (Logitech Sync) shows everything is ok. Does anybody have an idea on how to reset what is shown in Teams Admin Center? "Refresh Details" is not working... :(
Best regards
Markus
Sep 28 2021 07:52 AM
Jun 13 2022 09:22 AM
@Harald_Steindl I Have critical messages from months ago which will not clear regarding speakers and microphones when they are in fact working perfectly. Not sure why this cant refresh itself and clear the error
Aug 09 2022 05:36 AM
Aug 09 2022 06:14 AM
Solution@David_Carswell the only way I could get this resolved was to do a restart on the kits from within 365 teams admin (wait for success) and then login to the nuc and restart windows separately. Also supported meeting mode I had to change Sign in Skype for Business and Microsoft Teams to just Microsoft Teams only as that started showing errors
Aug 09 2022 06:21 AM