10-10-2019 08:12 AM
10-10-2019 08:12 AM
I upgraded to macOS Catalina and am having problems previewing Powerpoint content inside of Teams. When I clock to view content it starts the initial load (spinning circle) then flashes the content for just a second then the screen preview screen pane goes black. I am able to click "EDIT" and the edit function inside of Teams correctly renders the content and I am able to edit inside of Teams. I tried the preview w/Excel as well and it works fine, problem seems to be constrained to Powerpoint only.
Anyone else having the problem? Any solution in site?
10-10-2019 08:20 AM
I'm having a similar issue with Word files and PDFs that contain pictures. Just goes to a Black screen. Deleted all files that relate to the Teams app (Preferences, Caches, Application Support, etc..). The issue went away for a while but returned.
Currently running MacOS Catalina and Teams version 1.2.00.22561.
10-11-2019 06:45 AM
@jdr2019 same issue here... and I heard the same from other colleagues... hope Microsoft can fix it soon
10-14-2019 01:54 AM
Same problem ... file preview except for Excell files gives a black preview screen. Have tried to remove the app and all related files ... and re-installed. Worked for a short while. Then black again. Uses the last versions of Catalina and Teams.
10-14-2019 05:54 AM
@jdr2019 Yes, I'm having the same problem since upgrading to Catalina.
10-14-2019 12:58 PM
@jdr2019Same here, black screen occurs after the powerpoint presentation has been loaded.
10-15-2019 02:29 PM
@jdr2019 Exactly the same problem here: at file preview of Word, Powerpoint and PDF files the screen goes black. In edit mode (which doesn't work for PDF's obviously) the file is visible again. Tonight I installed the last Catalina patches, the problem still exists.
10-15-2019 07:40 PM
@jdr2019 Same problem, after 10.15 update. Black screen on both preview and edit modes. Extremely frustrating.
10-16-2019 08:07 AM
@jdr2019 Teams automatically updated this morning for me. Opening Teams included a new Privacy statement dialogue box to "Enable optional connected experiences". This seems to have fixed the issue as I'm able preview Word and pdf files again. Sorry, I don't have any powerpoint files in Teams. This option can also be enabled in the Privacy settings in the Preferences of any Office app.
10-16-2019 04:27 PM
@sonyp Great!!! That update is not yet available for me :( . ... Hope I can receive it soon.
10-17-2019 05:26 AM
@sonyp When will this version be available in the Netherlands? My version is still 1.2.00.22561, no updates available
10-17-2019 06:25 AM
@RuudAmsta Sorry, I don't have answer to that. The update was automatic. I only noticed it because of the Privacy Statement that appeared when I launched the app.
10-17-2019 02:35 PM
Latest update does not resolve issue.
Microsoft Teams Version 1.2.00.22561
10-17-2019 07:29 PM
@jdr2019 I had this problem also. I discovered a workaround which is to use Dark Mode - a bit strange but it totally restored the ability to preview documents within Teams
10-18-2019 06:33 AM
that one is not the latest... @JeffChristie
however, the latest is not available to everyone already...
based on previous posts this is the latest Teams is now version 1.2.00.28528
10-20-2019 02:54 PM
@Rafael_Bernardinelli *shrug* I still don't have the latest version, and manually checking for updates and reinstalling doesn't help. So annoying. For me this is not just PowerPoint but ANY preview (e.g. Word, PDF, etc)
10-20-2019 04:10 PM
10-21-2019 02:16 AM
I am using the dutch version too and I just checked my version. It now says "U beschikt over Microsoft Teams-versie 1.2.00.28258. Laatst bijgewerkt op 18-10-19."
10-21-2019 01:00 PM
10-22-2019 01:43 AM - edited 10-22-2019 01:43 AM
@RuudAmsta That is pretty strange. I myself did not use any workaround. Last week opening the files in preview did not work and it gave me black screen. This week (yesterday) I checked the version and I saw that my teams app was updated on the 18th of October. And since that update (or at least since yesterday) opening the files in teams itself works again. So it must haven been the update that changed it, because I did not do anything to create a workaround.
10-22-2019 03:15 AM