Mar 19 2020 08:41 AM
Teams works on both my desktop and laptop but stopped working on my iPhone. It will not accept the credentials I use successfully on other devices. I have uninstalled the app and reinstalled as well as rebooted the phone. I have tried to log in using another account with the same problem.
When I look in Settings>Apps and Passwords there is no listing for Teams.
What is the solution?
Mar 19 2020 08:52 AM
Mar 19 2020 09:57 AM
@adam deltingerYes, it takes me back to the sign in option.
Mar 19 2020 09:57 AM
@Jenny8675Yes but weeks before the problem started.
Mar 19 2020 09:58 AM
Mar 19 2020 10:15 AM
@Bryan-66 I would try installing it and see if it makes a difference. Makes using all your Microsoft Apps a much more seamless experience with single login.
Mar 19 2020 10:16 AM
@Chris WebbI'll try that later today and get the QBR code from my IT staff. Thanks.
Mar 19 2020 10:37 AM
Jul 28 2020 07:54 AM
I have had Teams on my Iphone XR for 3 months and it worked great. Since yesterday, when I open the app, it stills on the screen for 2 seconds and disappears. Can someone help with this. I have looked to ensure I have cellar on, it is. I have deleted 3 times and downloaded again and the same thing keeps happening. Please help.
Jul 28 2020 11:45 AM
@Bryan-66 I have the same issue on my wife's iPhone X. She just installed the app today for the first time. It never worked from the get go. When launching the app from the Apps page, it opens up with the "Teams" logo for 3-5 seconds then it's back to the Apps page. It's definitely crashing. Works on PC & Mac and even Android, but Teams is crashing on iPhone.
Jul 28 2020 01:26 PM
I had same issue just now, same phone. You need to clear your cache for Teams.
Settings
scroll all the way down and select TEAMS
Select "clear app data" button.
Close/reopen TEAMS
All good!
Aug 03 2020 12:02 PM
On my iPhone XR I keep getting a warning message telling me to talk to my IT admin... it is my personal cell phone so I am my IT admin!
Mar 16 2021 03:52 PM
Your suggestion cleared my issue. Thank you so much! @Earlmi595
Mar 22 2021 04:50 PM
Jun 15 2021 01:47 PM
@Earlmi595 This issue just began on my iPhone11 this morning. Yesterday, corp password reset. This morning, Teams on iPhone just kept repainting the screen (looping). I deleted the app, reinstalled and now I get the error saying I'm not on the internet (I am). Tried clearing app data, power cycling phone, and still no fix. This is weird!
Jul 28 2021 02:05 AM
Aug 06 2021 02:34 PM
It's gotta be Teams app problem. Having same exact issue both on iPhone and iPad as for few weeks now. With authenticator and without, same thing. Outlook and Intune are working fine. On the iPhone it somehow fixed itself and finally took my creds.