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jsutp88's avatar
jsutp88
Copper Contributor
Sep 01, 2020

Teams not showing as muted

I have several users that are using the Jabra Evolve 75 headset with Teams. If they try to mute themselves using the headset, like the button or putting the mic boom in the up position, Teams does no...
microsoft teams
Karl-WE's avatar
Karl-WE
MVP
Feb 26, 2021

Hi I have a Jabra Evolve 2 65T with a Jabra Link 380c. against the "perfect" setup it can happen that muting on Teams gets out of sync.
For Android it does not work great, for Windows App it is working as expected most of the times.
Make sure your firmware is updated. You can update the Link or Headset using the latest of Jabra Direct software.

The most common reason for being out of sync when you mute manually and also pull up the microphone or pressing the mute button.

Advice: do not turn on "automatically pair new devices". I had a support case because of this option with weird re-pairing issues with my Jabra Evolve 2 65T ultimately it was bluetooth DAB radio in the neightbourhood causing this. It took the support and me several weeks to find out because we suspected every other aspect from Windows 10 multiboot to a defective device.

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