Forum Discussion
Teams not loading in Chrome or Edge
Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
Surya_Pammi, thanks for trying!
I uninstalled the Teams desktop client, but it the webapp was working when it was installed, before last week. But I cleaned the app cache folder, and didn't help.
I cannot login in the desktop client, but that is a work related restriction, so I cannot try to reproduce the issue.
My Chrome is v.92, Edge is up to date also.
dressito : I would like to narrow down the issue if it is specific to teams or your device that you are using. Hope you have tried logging into Teams web from another PC/laptop/mobile. If not, could you give a try.
Surya_Pammi, I thought about this... I can access my work PC via remote desktop, and it works ok.
I'm logged/synced in Chrome there, so any changes I've made at home (e.g cookie site list) was updated there too, and nothing changed... kept opening at work, and kept not loading at home.
The main difference is that the version at home is the latest, v.92, while at work is v.80.
I've just tested uninstalling Edge v.92 and installing v.89, but still didn't load.
It seems like a Chromium issue, since it stopped working in both Chrome and Edge, and probably related to something in my PC.
With a personal account, the issue is the same... can open outlook, but teams doesn't load.
I will try to test on a third PC, with the latest Chrome, and see what happens.
Hello dressito,
Good Day!
Looks like some issue with Browser on your remote desktop/office PC, as you are encountering same issue with your account. As you stated please try on new machine to isolate the issue.
Hope you will resolve this soon !!
Hi Surya_Pammi!
"Interesting" results. I've tried to login in a laptop, Chrome v.92, up to date, and got the same error.
When I tried in incognito, I've got the login loop and "allow 3rd party cookies" error page.
After allowing the domains recommend in the link, I have the same "run into an issue" error and Teams doesn't load. Tested only with my personal account.
It seem more and more as a chromium issue? Can someone with chrome/edge v.92 test to see if they have the same problem?
