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dressito's avatar
dressito
Copper Contributor
Jul 26, 2021

Teams not loading in Chrome or Edge

Hello!   Since a week ago my Teams stopped loading in Chrome or Edge, it only works in Firefox. I have tried all the things I found in forums: 1. Chrome is up to date 2. Cookies are enabled 3. ...
microsoft teams
  • dressito's avatar
    dressito
    Jul 29, 2021

    Surya_Pammi, I've kinda solved it!

    Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!

    So I just turned it off, tried to logon and Teams loaded!

    Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).

     

    I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).

    But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔

     

    BTW, AV is Bitdefender free

     

    Thanks again for the the discussion, it helped a lot!

Surya_Pammi's avatar
Surya_Pammi
Iron Contributor
Jul 26, 2021
Hello dressito,
Could you please try checking if third party cookies are blocked in your Chrome browser?
Please check this in your browser...
1. Go to Settings and click on Privacy and security.
2. Then go to Cookies and other site data.
3. Enable Block third-party cookies in Incognito.
4. Under Sites that can always use cookies, add teams.microsoft.com
5. Clear cache in chrome, if required restart browser and try accessing Teams
  • dressito's avatar
    dressito
    Copper Contributor
    Jul 26, 2021

    Hi Surya_Pammi, thanks for the reply!

     

    I've tried to enable all cookies, block third party in incognito (my default) and to enable under sites, checking "enable third party cookies". I've tried many combinations like [*.]teams.microsoft.com, teams.microsoft.com, .teams.microsoft.com, and so on, and still not loads.
    Even without site permission, cookies from teams.microsoft.com and .microsoft.com are loading/saved in Chrome, just from .teams domain that are not appearing in the list (DevTools > Aplication tab)

     

     

    These are from Firefox:

     

  • frakman1's avatar
    frakman1
    Copper Contributor
    Feb 11, 2022

    Surya_Pammi 

     

    This fixed it for me. Previously, a reboot, restart of Chrome and even incognito mode did not resolve this issue.
    I just added teams.microsoft.com under "Sites that can always use cookies" and checked "enable third party cookies"
    I did not have to clear cache. It worked right away in a new tab.

     

     

     

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