Forum Discussion
Teams Mobile App only showing Calls
Hi everyone, I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile ...
We've had the same problem with some of our Android users as well.
It seems to resolve if we:
Remove Teams licenses from the user.
Remove company profile from Android phone.
Add licenses back.
Re-enroll the phone.
It seems to resolve if we:
Remove Teams licenses from the user.
Remove company profile from Android phone.
Add licenses back.
Re-enroll the phone.
This is the response we got from support.
Please do not assign the CAP license, it is causing this problem.
Please note below update is from PG :Customer could use CAP license alone with calling plan if their use case is only calling. If they need the complete experience including chat experience, they can use F SKU or E SKU with Phone System License. Phone system license can be purchased separately, and you don't have to buy CAP license for that.
So we are in the process of switching to the Microsoft Teams Phone Standard license which i am told should resolve the issue.
- So as this is coming from the Product group it looks like this is by design.
The support team member says they are rolling out new features at the moment and I guess this hit android first.
I also spoke with our VOIP provider who says that Microsoft is decommissioning the Shared Device license and that our only option would be to switch license. HowardMay Yep, changing from Microsoft Teams Shared Device to the Microsoft Teams Phone Standard license has resolved the issue.
Thanks
- While this does resolve the issue at hand with the Teams mobile app on Android, and at no additional charges or configuration changes other than the license change itself, this Teams Phone Standard license changes the users mailbox storage from 100GB to 50GB. 😞
