Forum Discussion

Copper Contributor

Oct 04, 2023

Teams Mobile App only showing Calls

Hi everyone, I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile ...

Copper Contributor

jacobhodgson

Experiencing this as well. Logged case to MS too, however our rep immediately stated it was this issue TM670039 as the root cause, but the symptoms on it do not match the problems being experienced.

Also have noticed when opening a link from Outlook mobile e-mail to a message on Teams, when Teams arrives at the Chat a message below states "Administrator has disabled chat for one or more users". However, these same users with Teams mobile app on Android can use desktop and web Teams just fine. We only have a single global default messaging policy in Teams, and 'Chat' is enabled. All of our IOS users appear unaffected.

All of this appeared to start last Friday the 29th

ericl0711

Copper Contributor

Oct 05, 2023

Has your rep said anything about an upcoming update/solution for this issue?
When it will be fixed or how we can at this point?

Thanks for the help,

MarkAllen72
Copper Contributor
Oct 05, 2023
Sadly, nothing yet. I can however confirm as of now that falling back to the previous version of Teams mobile (I had to locate an APK to accomplish this) corrects for the problem on my Samsung S21 FE running Android 13 and September 1 patch. I can't very well suggest to the users I support here at my office that they do this. And I could not continue on all day without knowing root cause to at least report to those same users wht is wrong.

I think we just have to await an update in the GooglePlay store for Teams or for MS to roll it back.