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vrspencer1's avatar
vrspencer1
Copper Contributor
Jun 20, 2019

Teams Mobile App - Incoming Calls Forwarding to Voicemail on iphone

We have 32 franchise owners that have the Teams App on their phones.  Most have no problem with the video calls coming through to them.  We have some that have issues with the calls forwarding to the...
microsoft teams
adam deltinger's avatar
adam deltinger
MVP
Jun 20, 2019
Checked the voicemail settings in the web / desktop app?
vrspencer1's avatar
vrspencer1
Copper Contributor
Jun 20, 2019
he has no desktop app. He works primarily from his iphone.
  • Ryan Steele's avatar
    Ryan Steele
    Bronze Contributor
    Jun 21, 2019
    Users can also check their Call Forwarding settings from within the mobile app. It’s under Settings > Calling.
    • _James_H_'s avatar
      _James_H_
      Copper Contributor
      Nov 27, 2020
      Same problem here, thank you for the tip!

      Seems silly that a new installation of Teams would default to on for Call Forwarding.
  • adam deltinger's avatar
    adam deltinger
    MVP
    Jun 20, 2019
    Go to teams.microsoft.com - log in with user and check settings voicemail
    • vrspencer1's avatar
      vrspencer1
      Copper Contributor
      Jun 20, 2019
      thank you! I will try this.
      • adam deltinger's avatar
        adam deltinger
        MVP
        Jun 20, 2019
        Great! Let me know how it works out

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