04-09-2020 04:00 AM
04-09-2020 04:00 AM
While using teams during a call the other day (Android teams app -> Desktop App) the user on the other end was zoomed in (I basically could see his forehead in detail). He reported that on his screen the image displayed was the full camera view.
I tested this out on another call - I made the call from my iOS teams app to someone on a desktop app and they noticed the same issue. I could see what the camera was seeing in corner - and it was fine. But on their screen I was zoomed in to the upper portion of my camera. There is no obvious settings that change this that I can see. Unsure what is causing it either. Any ideas out there?
I'll try and set up a call phone to phone and post screenshots.
04-20-2020 05:17 AM
Having the same issue. I rather be able to use my phone's camera, then have to get out my laptop for every video chat I have.
04-20-2020 06:04 AM
@Russell MoirHey folks!
For what it's worth, I recently figured out that turning your phone horizontal fixes this issue. The landscape version shows a more true-to-life picture than the crazy zoom of portrait mode. Would still like to have control over the vertical video, but landscape worked great!
04-20-2020 07:06 AM
04-30-2020 10:32 AM
@Russell Moir We are seeing this same issue with all of our phones using the Teams mobile app. It appears to be zooming in FAR too much. In comparison, the regular camera on the phone (ours are iPhones) do not exhibit this issue.
It appears to be a problem that is specific to the Teams mobile app only. It is super annoying and makes users look horrible since the other users basically only see someone's forehead.
Meanwhile, the preview video showing on the person's mobile looks "normal" so the user who is having the problem doesn't really know it at all.
05-06-2020 11:51 AM
Just want to point out that I am experiencing this issue as well in Teams meetings with folks who are joining on their android phones. I can 'pinch' them into proper zoom when I'm conferencing on my ipad, but within seconds usually Teams snaps them back to ultra zoom closeup!
05-14-2020 02:35 PM
I opened a case with Microsoft (I encourage you to do the same) and am getting absolutely nowhere!
They told me it is by design, but then said they are working to resolve the problem... HUH ??
05-18-2020 06:01 PM
This is happening in my organisation as well! So annoying, especially as the caller's video snapshot looks normal to them. Hopefully microsoft sort this ASAP as I much prefer to do these from my phone then laptop.
06-17-2020 12:42 PM
07-16-2020 02:56 AM
I'm having the same issue - has any fix been identified yet? Its really starting to bother me now as I'm having to use Teams for interviews and unless someone tells me, all they can see is my forehead when I can see my full face on screen. It doesn't seem to be affecting anyone else I know though so I really don't know why...
07-16-2020 04:48 AM
07-30-2020 09:34 PM
Thanks for this, mighty helpful as I certainly prefer being mobile. Now I know what's happening I can turn my phone landscape. Technically I wonder why this is happening.
07-30-2020 09:37 PM