Teams login issue

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New Contributor

I keep getting the following message when trying ot sign in to Teams:


Request Id: e3df54b6-24b4-47b8-ba1c-003c4a8b1200

Correlation Id: b4aeccc0-e08d-41c7-85dd-22541388dcac

Timestamp: 2020-06-22T13:08:52Z

Message: AADSTS50020: User account 'elenadio8709@gmail.com' from identity provider 'live.com' does not exist in tenant 'Elena' and cannot access the application '1fec8e78-bce4-4aaf-ab1b-5451cc387264'(Microsoft Teams) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

 

I signed up and downloaded the app but it said that I had not joined Teams yet.

 

I am trying to uninstall but won't let me as it is saying that someone is still logged in and that if I continue it may not fully uninstall, when I open Teams it asks me to sign in so I am not signed in!?

3 Replies
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@elsdio8709 Hello, are you using several accounts with Teams? Does it work in Teams on the web? The message you receive says the external user account doesn't exist in the tenant "Elena" so cannot access the application and needs to be added.

 

Sign in to teams.microsoft.com with your admin account (used when creating the Teams free org) using an InPrivate window and take it from there.

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Hi @bec064,

 

I only signed up to Teams with one gmail account but I'm not sure if I already had my hotmail/outlook  account connected automatically.

 

The same thing happens with the web version.

 

 

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@elsdio8709 You still get the same message using an InPrivate window? I'm having trouble understanding this, could they be linked? How's the account info look like in Outlook.com/Hotmail.com for example? Do you need the current Teams free org? Would it be an alternative to delete it and set up a new one with a different account?

 

Leave/delete a Teams free organization
https://support.microsoft.com/en-us/office/leave-a-teams-free-organization-a8fd9675-fb0c-4e64-81a5-c...