Forum Discussion
Teams Internal user getting "Due to org policy changes this chat is no longer available."
ChristianBergstrom Is this issue still ongoing? I just had 2 users report the same problem. I've tried both the desktop and web version and even tried it on a computer that didn't have TEAMS previously installed. It does work correctly with my account (I'm a domain admin).
Title: Some users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams
User Impact: Users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams.
Final status: We've identified that a section of infrastructure, responsible for processing chat message requests, was not performing as expected. Our automated recovery system repaired this problem, and we confirmed that service was restored after monitoring the environment.
Scope of impact: Impact was specific to users who were served through the affected infrastructure located in the Europe, Middle East, and Africa regions.
ChristianBergstromThis is not the cause. Chat with internal contacts never ceased to work. Since few days ago me as well cannot chat with External contacts with the same message:
> Due to org policy changes this chat is no longer available
Lars Rothdo you have any further info on the issue?
- Hi, well in another conversation that was the issue as it suddenly stopped working with no changes being made. When it was resolved it started to work again.
So, are you having the same issue if using Teams on the web? Have your or the external users org. changed any coexistence and upgrade settings? (TeamsOnly, Islands etc.) Are they using SfB?The same issue appears in desktop clients on all OSes and in Teams on the web - but with the exception of mobile clients - Android and iOS. On mobile clients we are able to chat with external contacts.
I found several similar reports to this one, so I will try more debugging later this week with the advices from these threads.
No changes in either organization's policies. Both organizations are Team Only.
Seems like a not-so-rare issue that Teams settings are change somehow after Teams upgrade in the background, yet that the Admin console and clients show the state as before.
