Forum Discussion
Teams Infinite Sign In Loop
Hi, I'm working remotely from home, and have had to install teams on my computer. When I sign in, I select my personal account attached to the email address, and type my password. Teams then ...
This may be the issue
1) It's a work domain but weirdly hotmail allows you to split it into two accounts, so theres a personal section and a work section. I created my Teams account with the personal side, and can log in to the teams online app using this.
Can you change it in hotmail so that your personal login and work login are different. This may be where Teams is getting confused. I've seen a load of people have issues where they set this to be the same and try to login to the Office 365 portal (login.microsoftonline.com).
Best, Chris
1) It's a work domain but weirdly hotmail allows you to split it into two accounts, so theres a personal section and a work section. I created my Teams account with the personal side, and can log in to the teams online app using this.
Can you change it in hotmail so that your personal login and work login are different. This may be where Teams is getting confused. I've seen a load of people have issues where they set this to be the same and try to login to the Office 365 portal (login.microsoftonline.com).
Best, Chris
Chris,
Does the following image not mean that they're already split?
I updated MacOS Catalina 10.15.6 and had this issue. This one worked:
1) I delected the contents of the Cache folder here:
~/Library/Application Support/Microsoft/Teams/Cache
2) Signed out explicitly of Teams (despite being asked to sign in again and again)
3) Reinstalled Teams for Mac explicitly
4) Signed in again (before being greeted with full MS login page within Teams)
Hope this helps.
- Your work account should be set up by your business (CD) in Office 365 which is what it's referring to in that login screenshot. You changing the Microsoft Account won't change that, so what I recommend in this situation is changing that username to login to your personal account to something else. Once done, clear the browser history, clear the Microsoft Account details in credential manager, then this should resolve it.
Best, Chris - Okay so quick update.
When logging in to teams, and being presented with the two options for account selection. If I click the change personal account email thingy, then close the popup down, it'll send me to the Microsoft login within teams, then I can login.
Very weird... That sounds like it could work. However when I go into my account aliases, there is only one.
Meaning if I changed my email, I think it'd do it for both of them.
- Ah yes - can I ask, are they both the same email address? (Don't send a screenshot?
If so, log into https://account.microsoft.com/account and change the login of your personal account to something other than the work one. Come back to this screen so that only one of these show. If that works, try logging into Teams then with the work one.
Let me know
Best, Chris
