Feb 25 2021 05:02 AM
Hi,
I have problems with using my headset in Teams. When I select the appropiate device and start a test conversation, both speaker and microphone work fine.
However if I start a real conversation, I cannot hear the other nor can the other hear me. The problem persists after restarting Teams and even after a full system restart.
Any suggestions?
Thanks for your time!
Mar 06 2023 02:17 PM
Jun 07 2023 12:23 PM
@Woestijnrat have you been able to solve this? I've had a really hard time getting my Shokz headphones to operate properly with a new work PC. I do a test call within Teams, and it works fine... but when I do a real call on Teams, the other person can hear me, but I can't hear anyone.
Would know what you did to solve this (if you have).
Thanks!
Jun 07 2023 12:25 PM
Jun 07 2023 12:49 PM - edited Jun 07 2023 12:50 PM
So after a LOT of wasted time, I'm fairly sure the issues lie with enumeration security settings and bluetooth on my system (corporate owned). I quite trying to connect the headset with Bluetooth and instead used the USB A -> USB C adapter cable and plugged my dongle into it, after authenticating the headset would be recognized and work normal in all apps.
Jun 07 2023 02:14 PM
@MikeKnut thanks a lot for that. Funny (or not), I started with the USB dongle, where I couldn't hear or be heard, then tried with a bluetooth connection -- where I can be heard but cannot hear. Super frustrating... I'll try a couple of more things and then give up and return the headset. It's a shame, because I don't think there's anything wrong with the headset... I think you're right that it has to be some kind of security setting on my corporate laptop.